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■an-us--- |
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■aF737.12■24 |
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■aBerry, Leonard L.,■d1942- |
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■aOn great service :■ba framework for action /■cLeonard L. B+...... |
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■aNew York :■bFree Press,■cc1995. |
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■axi, 292 p. :■bill. ;■c25 cm. |
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■aIncludes bibliographical references(p. 271-281) and index. |
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■aCustomer services■xManagement■xCase studies.■zUnited State+...... |
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■aCustomer services■xQuality control. |
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■tA■Ayw2■a20100607 08:50:44■Myw2■m20100607 08:52:16 |
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