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■a呼叫中心设计■d= Designing the best call centr for your business■+...... |
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■a第2版 |
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■a北京■c电子工业出版社■d2008 |
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■a387页■c图■d24cm |
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■a据原书第2版译出 |
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■a由GMP Books授权 |
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■a呼叫中心是目前密集型沟通经济的关键组成部分。经过缜密设计和优化管理的呼叫中心不仅能够增加企业的实力, 还能使企业的形+...... |
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■aDesigning the best call centr for your business■mChinese |
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■a电信■x邮电企业■x呼叫设备■x设计 |
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■aF270■v4 |
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■a瑞德■g(Read, Brendan B.)■4著■Arui de |
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