| 000 |
|
01360nam0 2200265 450 |
| 010 |
__ |
■a978-7-302-33730-0■dCNY39.80 |
| 100 |
__ |
■a20140507d2013 em y0chiy0121 ea |
| 101 |
0_ |
■achi |
| 102 |
__ |
■aCN■b110000 |
| 105 |
__ |
■ay z 000yy |
| 106 |
__ |
■ar |
| 200 |
1_ |
■a客户服务导论与呼叫中心实务■d= Introduction to customer service and cont+...... |
| 205 |
__ |
■a第4版 |
| 210 |
__ |
■a北京■c清华大学出版社■d2013 |
| 215 |
__ |
■a13, 409页■d25cm |
| 300 |
__ |
■a客户世界管理—运营—技能基准系列 |
| 300 |
__ |
■a并列题名:Introduction to customer service and contact center o+...... |
| 510 |
1_ |
■aIntroduction to customer service and contact center operat+...... |
| 606 |
0_ |
■a企业管理■x销售管理■x商业服务■Aqi ye guan li |
| 690 |
__ |
■aF274■v4 |
| 701 |
_0 |
■a赵溪■4主编■Azhao xi |
| 801 |
_0 |
■aCN■bGSXY■c20140507 |
| 905 |
__ |
■aGSXY■fF274/Z965=4 |
| 999 |
__ |
■tC■Ayw1■a20140507 14:08:46■Myw1■m20140507 14:09:02 |