| 000 |
|
00800nam0 2200229 450 |
| 010 |
__ |
■a7-80171-332-X■dCNY16.00 |
| 100 |
__ |
■a20061025d2003 ekmy0chiy0121 ea |
| 101 |
1_ |
■achi■cjpn |
| 102 |
__ |
■aCN■b110000 |
| 105 |
__ |
■ay z 000yy |
| 106 |
__ |
■ar |
| 200 |
1_ |
■a不怕顾客来找碴■f(日)清水省三著■g李慈茵译者■ABu Pa Gu Ke Lai Zhao Cha |
| 210 |
__ |
■a北京■c大众文艺出版社■d2003 |
| 215 |
__ |
■a273页■d21cm |
| 330 |
__ |
■a本书为社科类普及读物。该书教你以客为尊的80则服务心法,再也不怕消费者申诉,从“不满意”中赢回顾客。本书适合广大读者+...... |
| 606 |
0_ |
■a商业心理学■x通俗读物■AShang Ye Xin Li Xue |
| 690 |
__ |
■aF713.55■v4 |
| 701 |
_0 |
■a清水省三■4著■AQing Shui Sheng San■e日 |
| 702 |
_0 |
■a李慈茵■4译者■ALi Ci Yin |
| 801 |
_0 |
■aCN■bGSXY■c20061214 |
| 905 |
__ |
■aGSXY■fF713.55/Q762 |
| 999 |
__ |
■Mzll■m20061214 10:26:22 |